Resume

Where I've worked and what I've built

Filter by skill to see where each one was put to work.

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  1. August 2020 — February 2023

    Credentialed Trainer

    Johns Hopkins All Children's Hospital · St. Petersburg, FL
    • Designed and delivered instructor-led training programs supporting enterprise healthcare applications and organizational workflows for clinical and non-clinical staff.
    • Developed lesson plans, facilitator guides, policies, procedures, and learner documentation aligned with adult learning principles.
    • Collaborated with instructional designers and subject matter experts to create, test, and maintain engaging training content for software implementations and system enhancements.
    • Evaluated new application releases and curriculum updates to ensure instructional materials remained accurate, relevant, and aligned with organizational needs.
    • Delivered classroom instruction while providing post-training support and continuous curriculum improvements based on learner feedback.
  2. 2022 — 2022

    Instructional Design & Training Intern

    Bloomin' Brands — Aussie Grill by Outback · Tampa, FL
    • Led efforts and training initiatives during 2 restaurant openings as the team’s only Trainer when the internship supervisor had to leave work due to medical reasons.
    • Developed comprehensive training materials including presentations, user guides, and job aids, tailored to various learning styles and formats.
    • Created Quick Reference Cards (QRCs) to provide employees with concise, easily accessible information for on-the-job support.
    • Led training sessions for employees, delivering both in-person and virtual trainings on new systems and processes, ensuring clear understanding and engagement.
    • Utilized Articulate and Camtasia to design and create interactive e-learning modules and training videos, enhancing the effectiveness of training materials.
    • Assessed training outcomes by gathering participant feedback and analyzing results to refine and optimize future training initiatives.
  3. December 2016 — August 2020

    Trainer/Patient Service Representative

    USF Health · Tampa, FL
    • Led training programs for new employees on Epic EMR program and daily workflows, focusing on ensuring seamless transitions during system updates and procedural changes.
    • Supported organizational change initiatives by preparing teams for new healthcare protocols, ensuring smooth transitions by providing continuous training and post-launch support.
    • Delivered training materials and presentations to diverse audiences, ensuring clear communication of complex healthcare policies and process changes.
    • Led content development and regularly refreshed materials to ensure accuracy, relevance, and alignment with evolving organizational goals.
    • Coordinates patient appointments, verifies information, processes payments, and provides front desk support to ensure a positive patient experience
  4. Feb 2023 — Present

    Change Management Analyst

    City of Tampa · Tampa, FL
    • Apply the Prosci ADKAR framework to support enterprise technology implementations by developing Organizational Change Management (OCM) deliverables that drive stakeholder readiness and user adoption.
    • Independently create executive presentations, stakeholder communications, training materials, job aids, SOPs, and adoption resources for large-scale digital transformation initiatives.
    • Lead content development for the City’s Computer-Aided Dispatch (CAD) modernization project, preparing more than 800 employees for a successful transition to a new public safety platform.
    • Translate complex technical and process changes into clear, business-friendly messaging tailored to leadership, frontline employees, and cross-functional stakeholders.
    • Partner with project teams and subject matter experts to assess change impacts, validate content, and deliver high-quality change materials with minimal direction.
    • Develop knowledge management documentation, dashboards, and readiness resources while managing multiple concurrent deliverables in a fast-paced environment.

Education

  • M.S. Instructional Design and Technology
    The University of Tampa · Tampa, FL · 2021-2022
  • B.S. Early Childhood Education & Human Development
    The University of Alabama · Tuscaloosa, AL · 2011-2015

Certifications